ServiceNow [NOW: NYSE]: IT 'as a Service' Facilitating Government Cloud Transformations

Cloud Computing has earned a place as one of the core disruptors of the digital age and has already started to revolutionize the way data is stored and accessed. While the private sector is building on the myriad benefits of cloud computing, government organizations are not lagging behind. However, continuous regulatory change, internal and external security threats, declining budgets and increase in reliance on technology are few challenges that hinder the widespread of cloud adoption in the government sector. ServiceNow [NOW: NYSE], a Santa Clara, CA-based company is facilitating cloud transformations initiatives of federal agencies and other public sector entities, including school districts, police departments and utilities to improve services, reduce costs, and automate the IT lifecycle.

The company helps automate everything from maintenance schedules to businesses services, enabling government agencies to spend less time managing and maintaining legacy infrastructure. “ServiceNow as an enterprise platform, have been successful providing customers a single platform solution to help them transform a variety of service domains,” says Frank Slootman, President and CEO, ServiceNow. The company helps gain efficiencies by consolidate legacy, redundant IT service systems into a single system of record for IT. ServiceNow helps maintain data sovereignty by protecting agencies’ data with mirrored data centers located within many regulated countries. “We gauge our progress by tracking revenue per customer, not revenue per product,” states Slootman.

While government organizations are looking to adopt ways and technologies to ensure compliance to regulations, policies, standards, and frameworks, ServiceNow delivers a Governance, Risk, and Compliance (GRC) program to effectively manage risk and clarify compliance issues. The ServiceNow Enterprise Cloud features a multi- instance architecture, which gives every customer a unique database to hold their companies confidential data and conform to the highest level of compliance and regulation.

We gauge our progress by tracking revenue per customer, not revenue per product

With this single system of record, ServiceNow Business Management solution, consolidates business data to effectively manage demand, utilize resources, ensure regulatory compliance, and drive automation of business processes.

ServiceNow platform has received the FedRAMP (Federal Risk and Authorization Management Program) certification from the U.S. government, which in turn gives the federal agencies and other public sectors the confidence to accelerate their move to the cloud and enabling them to spend less time in managing and maintaining legacy infrastructure. More than 100 U.S. federal government customers such as NASA, the Department of Energy, and the Department of Defense (DOD), leverage ServiceNow platform to transform, modernize, and innovate enterprise-wide service delivery. To point out one such case study, the National Aeronautics and Space Administration (NASA), wanted to stop managing hardware and legacy software, as multiple solutions bolted together results in complex and time consuming processes. The team was looking to create a cloud solution for their partners and employees to focus more on creating applications that work together across the entire organization. NASA selected ServiceNow cloud-based service management platform to deliver services to 40,000 civil servants and contractors, and its research and educational communities.

Moving ahead, ServiceNow is getting ready for a groundbreaking service management conference, Knowledge16, aiming to provide a unique opportunity to any organizations, which are ready to transform and develop their enterprises towards a service-centric approach. “Knowledge16 is the destination for anyone ready to transform the enterprise by managing everything as a service,” concludes Slootman.