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Government CIO Outlook | Friday, December 04, 2020
The correctional facilities are using digital technologies so that it can help them to build a safe and well-managed place for the offenders.
FREMONT, CA: As the public's digital experience is evolving in the private sector, their expectation from the government services is also increasing. The Correctional Service Canada (CSC) can provide according to the expectation by adopting an operating model by keeping citizens' values at the core.
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The development of digitalization offers the opportunity to transform the way technology can support corrections in providing platform-based solutions. The solutions will have to reconsider how the services and operations of the correctional systems are built and managed. In several countries, the correction system can be complicated, and the increasing rate of mental health problems are affecting the offenders.
The IT needs to establish a recognition that the service delivery and operational procedures must continuously respond to the environment and the requirements of the ones who use or are impacted by the service to deliver value to the operating partners.
The CSC must transform while simultaneously maintaining the order to enhance the position of the offenders in the facilities and maintain public safety. In the era of digitalization, organizations must be digitally enabled to avoid delays in service delivery and operational excellence.
What is a digital strategy?
The digital strategy is considered as the lens into the business strategy. It can be defined as the creation of positive business results by utilizing digital assets and abilities. Furthermore, a digital strategy mainly focuses on SMAC, which includes social, mobile, analytics, and cloud technologies. But it also contains technologies like machine learning, blockchain, internet of things, and 3D printing. These types of digitalized technologies can be used to develop new or improve current business abilities. The business strategy is essential for understanding the various variety of necessary digital skills.
The CSC has invested in some digital technologies where the value proposition was clear. It has also introduced a Victim's Applications, which will help to provide real-time information about the victim on their offender's sentence and release data. It is one of the powerful examples that show how digital transformation can develop a necessary and safe connection for the stakeholders.
Only a single investment or an addition to the current operation will not make digital powerful. To properly utilize the benefits of digital strategies, CSC has to look at all of its operations, services, and programs. It has to understand how they can use the technologies differ in their systems and how the outcome of the digitally based processes and activities will develop more information and drive better value.
The opportunities offered by digitalization can immensely benefit the correctional system. It can help in offender monitoring, supervision while incarcerated, and community supervision.
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