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Sam Klietz, SVP & Chief Client OfficerJuvare, Latin for the phrase ‘to help,’ provides technology solutions that assist organizations with managing their emergency response incidents. “Our solutions enable organizations to monitor every aspect of the emergency management continuum, from planning, to response and recovery, and through mitigation. We strive to provide end-to-end solutions,” states Sam Klietz, senior vice president and chief client officer at Juvare.
To fully comprehend specific client requirements, Juvare executes a thorough review process by gathering as much information as possible about the client’s existing emergency management capabilities. Since many organizations favor either a cloud-based or on-premise solution, Juvare helps them understand these options and select the one that best meets their business needs. Juvare’s team then formulates and implements that particular solution for the client.
Our solutions equip organizations with the technology they need to monitor every aspect of the emergency management continuum
Juvare offers two incident management solutions––WebEOC and eICS––that enable organizations of all sizes to manage incidents more effectively. The company has designed these solutions to make actionable plans developed through risk analyses and vulnerability assessments, which identify risk types and mitigation factors. “After the evaluations have been completed our software enables agencies to plan and facilitate the response process and alleviate the risks. We then convert those plans into actions when an event occurs. Basically, it means that the business can hit ‘go,’ and all the planning work that has taken place behind the scenes becomes systematically managed,” explains Klietz.
Today, as organizations are indulging in granular identification of incident management, Juvare has continued its dedication toward mobile platforms. The company also understands the importance of data security, as they are committed to ensuring that proper security certifications and measures are obtained before implementing its solutions. Emphasizing on other key operational areas, Klietz says, “We listen to our clients and guide them through critical decision-making in regard to incident management. We understand that many organizations do not implement just one emergency management solution, and with this knowledge, we are further expanding the notion of data sharing and interoperability.” With a network optimized for data exchange, Juvare is looking to connect agencies across public and private sectors to work as partners.
Going forward, Juvare’s focus will be on expanding across all areas of government as well as the private sector, including having a deep focus across healthcare. Geographically, outside of its continued North America focus, expansion includes Europe, the Middle Eastern region, and Australia.
Juvare’s Juvare Exchange, a collaborative incident management network helps to connect the private, public, and healthcare sectors in real-time.
FREMONT, CA: Juvare, a global leader in decisive incident planning, response technology, and management, announced the release of Juvare Exchange, a collaborative incident management network that connects the private, public, and healthcare sectors in real-time.
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“The name ‘WebEOC Nexus’ reflects the growing importance of emergency preparedness and response professionals in both government and enterprise,” said Rajib Roy, President and Chief Executive Officer at Juvare. “Our user community is vital to solving challenges that range from modernizing digital government to protecting vital infrastructure and responding to climate events. They are at the center of change and transformation, and ‘Nexus’ recognizes and honors their contribution to resilience globally.”
“WebEOC Nexus is a major milestone, and we are thrilled to unveil it at the International Association of Emergency Managers (IAEM) conference this year,” said Jeff Telford, Juvare’s Chief Product Officer. “Built with the latest user experience principles in mind, WebEOC Nexus ensures that our clients will be able to use the solution not just to respond to emergencies but also for daily operations and critical workflows.”
Key features of WebEOC Nexus include:
1. Enhanced user experience, simplified navigation, and easy-to-use quick actions.
2. Customizable homepages that can be pre-set for various Incident Command System (ICS) positions or user roles.
3. Powerful maps with additional visualization layers and richer geospatial insights.
4. Frictionless coordination with other agencies and organizations through JX Collaborate™.
Since the release of WebEOC 9 in 2019, Juvare has continued to strengthen its information security posture. “WebEOC Nexus is founded on a world-class information security infrastructure,” said Bryan Kaplan, Chief Information & Information Security Officer at Juvare. “In addition to being hosted in a SOC 2–compliant environment, we have successfully completed the requirements to achieve the prestigious ISO 27001, ISO 27017, ISO 27018, ISO 27701, and ISO 22301 certifications.”
“We are confident that our clients will look like rockstars when they upgrade to WebEOC Nexus and show off all the new features and enhancements to their colleagues and stakeholders,” said Akshay Birla, Juvare’s Chief Client Officer. “Everyone on our team is excited and ready to be working with them as they undertake this transformation.”