FWI: Communicating the Business of Government: A Mission to Promote the Greater Good

The stakes are incredibly high when it comes to government initiatives—whether in national defense, public safety, or scientific advancement. Yet, translating these complex efforts into clear and accessible messages to society is a challenge many agencies face.

FedWriters, Inc. (FWI) is here to change that, making these efforts understandable and impactful for the public and stakeholders. Through top-tier writing, strategic research, and technology services, it helps federal agencies articulate complex information in a clear and accessible manner. From translating legal language to providing editorial support for technical documents, the company’s valued professionals work passionately to help agencies avoid miscommunication and the costly errors that can follow.

“We are delivering services designed to enhance the lives of Americans, safeguard national security, protect the financial system, and advance scientific progress,” says Mitchell Cho, CEO. “Our mission is to communicate the business of government and highlight how it positively impacts and improves the lives of Americans every day.”

FWI supports more than 80 federal agencies across the scope of the U.S. government from science-based agencies including NASA, NOAA, and NSF to defense agencies including every branch of the U.S. military to civilian agencies such as the Department of Transportation, Department of Treasury, and more. When these agencies seek out FWI, they’re looking for more than just a contractor—they’re seeking a partner who deeply understands their mission and consistently delivers top-tier results, ensuring quality, compliance, and measurable impact. FWI has repeatedly met these expectations and carved out a reputation as a go-to for communication services in the public sector, and it is not hard to see why.

Mastering Complex Communication Challenges

The challenges FWI solves often center around the complexities of communication. Whether it’s translating technical and scientific research into plain language, writing and editing legal and policy language to avoid ambiguity, or developing speeches for senior agencies’ leaders, the company has built a deep expertise in helping government agencies communicate effectively—internally and externally. Given these agencies’ audiences, from government, industry, and academic stakeholders to citizens from different time zones and economic backgrounds, FWI ensures messaging is clear, compelling, and compliant with applicable guidelines, laws, and regulations.

Consider its work with the intelligence agencies. For over six years, FWI has been producing critical intelligence reports that reach the desks of the President, Secretary of Defense, and other top defense leaders. The stakes couldn’t be higher. While the average citizen won’t see this report, it plays a crucial role in protecting national security, and FWI’s staff are proud to contributed, even through crises like the pandemic and the War in Ukraine.

FWI doesn’t just deliver on today’s challenges; they’re actively shaping the future. As a trusted partner to the Department of Energy, FWI helps develop its Pathways to Commercial Liftoff reports, laying the roadmap for modernizing energy initiatives and detailing how and when various technologies could reach full-scale commercial adoption. The project touches on the future of the planet, and FWI’s team is deeply passionate about making a difference for future generations.

Not all critical work happens in the spotlight; FWI develops training manuals for the U.S. Coast Guard for serving aboard a Coast Guard Cutter, covering everything from equipment operation to emergency procedures.

These essential resources may not make headlines, but they are vital for the safety of service members.

The company’s impact is further demonstrated by its success with the U.S. Patent and Trademark Office, which earned the prestigious Certificate of Excellence in Accountability Reporting (CEAR) Award. Its achievements also extend to broadcast and social media, including managing the nationwide publicity campaign for the Department of the Treasury’s new Beneficial Ownership Information reporting requirements where FWI produces and places ads on major media outlets such as the Wall Street Journal, and Thursday Night Football.

We are delivering services designed to enhance the lives of Americans, safeguard national security, protect the financial system, and advance scientific progress. Our mission is to promote the greater good of government and make a real difference in people's lives.

“Our development into a communications specialist has been marked by our ability to handle messaging across various topics. We are proficient in delivering messages across all fields with topic-agnostic expertise,” says Marc Fain, Chief Revenue Officer (CRO).

The Art of Clear, Compliant Communication

So how does FWI ensure technical documents are clear, compelling, and compliant with federal guidelines? “We adopt a structured, detail-oriented approach,” explains Fain. The process begins by identifying the specific regulations that apply to each project based on the document’s destination, its audience, and relevant federal requirements with an overarching focus, expertise, and commitment to compliance with the Plain Writing Act of 2010. This step ensures every project aligns with the exact standards expected by the agency.

FWI maintains a rigorous quality control process throughout the editing and review stages. Program managers perform a final review to ensure all compliance points have been addressed, risks have been identified, and any conflicting requirements are flagged. In cases where regulations conflict, the team either consults the government client for direction or makes an informed decision based on experience.

“By translating technical jargon into understandable language, FWI helps government leaders make informed decisions that protect national security, innovate in science and technology, and enhance public safety. Speaking to most Americans in clear, plain language is crucial,” says Susan Parr, Chief Operations Officer (COO).

Investing in People to Drive Excellence

FWI stands out as a model of how prioritizing employee well-being can fuel business success. The Washington Post recognized the company as one of the Top Workplaces of 2024. The company embodies the principle that when employees are well cared for, they are motivated to deliver exceptional results for clients.

Its investment in its workforce is evident through its various employee experience programs including educational reimbursement, awards programs, and a focus on promoting from within. These programs ignite their workforce’s passion for their work, driving them to achieve excellence.

“Our solutions are all about being process-driven and fit for purpose, following industry best practices and standards. But it’s really up to the individual to implement that process. So, we focus on supporting each person as much as possible, ensuring that dedication to quality shines through everything we do,” says Parr.

FWI has firmly established itself as a leader in enhancing public sector communication through its comprehensive suite of services. The company’s dedication to enhancing government communication positions it as an indispensable partner in advancing the public good. As agencies face growing demands for transparency and clarity, FWI will continue to deliver communication solutions that resonate, ensuring the government’s mission is understood and trusted by all.