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Steven RaucherRapidDeploy’s genesis traces back to when Raucher, an investment banker for 20 years, became a full-time sea rescue volunteer after losing his brother in a drowning accident. A chance meeting with Brett Meyerowitz, a CTO turned volunteer paramedic, eventually led to the founding of RapidDeploy, with the goal of resolving the inherent problems in public safety. “First responders built RapidDeploy for first responders,” says Raucher. “RapidDeploy simplifies the workflow for telecommunicators and reduces the response time for a victim.” RapidDeploy’s product portfolio consists of web-based analytics, mapping, dispatch and first responder applications. Nimbus CAD is a full-fledged call-taking and dispatch solution for 9-1-1. Radius is a standalone mapping solution for 9-1-1 call-taking and Eclipse is an insights product for 9-1-1. Eclipse has data analytics components that measure various operational efficiencies for a single 9-1-1 center up to state-wide implementation.
The solution leverages artificial intelligence and machine learning to deliver predictive and prescriptive analytics, determines network outages, uses advanced modeling to understand traditional call volumes and combines various data sources into a single picture. It is typically sold to a state or regional 9-1-1 director to create a common operating picture and understand the telematics within their 9-1-1 infrastructure. “The combination of Radius and Eclipse, what we call the NG911 bundle, was sold to three states in the last year,” states Raucher.
We believe that every 9-1-1 center, regardless of size, geography, location or budget should have best-in-class 9-1-1 systems
An added advantage of the cloud-based solution is its single code base across the country, which helps to scale implementations and integrations. Customers can immediately benefit from new features and functionalities as they receive updates in real time upon rollout In the wake of COVID-19, RapidDeploy is assisting 9-1-1 agencies with complete virtualization that allows 9-1-1 telecommunicators at the front lines of the pandemic to work remotely. Recently, the city of Baltimore, MD, was searching for a solution with the most situational awareness and data related to COVID-19. RapidDeploy’s data integration with Johns Hopkins, which allows real-time visibility down to the level of hospital beds, was an important factor in Baltimore’s selection of RapidDeploy’s RadiusPlus solution. In another instance, the California Governor’s Office of Emergency Services (Cal OES), with whom RapidDeploy has been working since March 2019 was concerned by the decrease in calls from victims of domestic violence during the state’s stay-at-home orders. By leveraging RadiusPlus, Cal OES deployed two-way SMS to agencies across the state in a matter of minutes to help victims of domestic violence communicate with 9-1-1.
RapidDeploy is revolutionizing 9-1- 1 in America. “As we grow and deploy our solutions at a pace never seen before in public safety in America, it is a wake-up call to our legacy competitors to start innovating,” concludes Raucher.
Company
RapidDeploy
Management
Steven Raucher
Description
RapidDeploy provides innovative cloud-based solutions that upend the existing 9-1-1 technology stack and enable data integration and visualization across the entire 9-1-1 workflow. RapidDeploy’s product portfolio consists of web-based analytics, mapping, dispatch and first responder applications. Nimbus CAD is a full-fledged call-taking and dispatch solution for 9-1-1. Radius is a standalone mapping solution for 9-1-1 call-taking and Eclipse is an insights product for 9-1-1. Eclipse has data analytics components that measure various operational efficiencies for a single 9-1-1 center up to state-wide implementation. RapidDeploy simplifies the workflow for telecommunicators and reduces the response time for a victim
Today, the majority of calls received by 911 centers are processed using outdated on-premises call handling solutions, which are unable to leverage next generation mapping technology. These centers are also facing a significant staffing crisis. NENA reports a 30% staffing shortage on average at 911 call centers across the nation. While a recent survey by the International Academies of Dispatch (IAED) and the National Association of State 911 Administrators (NASNA), expands on this and shows that 89% of centers surveyed have some vacancies.
This dual challenge underscores the critical need for a solution like RapidONE, which can address the limitations of legacy call handling systems, provide flexibility for the pressing staffing shortage, and consolidate the multi-monitor cumbersome workflows, ensuring efficient and effective emergency response.
RapidONE is embedded in RapidDeploy's primary call-taking map, Radius Mapping, which provides a single platform for mission-critical unified communications and supplemental data, including mobile location, situational awareness, GIS data, along with modern communication tools like two-way texting with AI-powered live translation, and streaming video from the caller's handset. This streamlines the emergency response workflow and drives better outcomes.
"Our cloud-native platform is unifying call handling and mapping into one solution to simplify mission-critical workflows, from the moment the call is answered to the moment resources are dispatched into the field," said Steve Raucher, CEO of RapidDeploy. "Every moment matters, and the speed at which we can answer and connect 911 calls with the critical information powered by a resilient, single pane of glass is life-saving."
RapidONE is built to i3 NENA standards, supports ESInet, and enables Telecommunicators and 911 agencies to benefit from having a single solution for communicating with callers and accessing the intelligent information they need to act fast, with accuracy and confidence from anywhere.
"Fusing cloud-native call handling and mapping into one solution is a major upgrade for public safety," said Jacob Saur, ECC Administrator at Arlington ECC, which has been using RapidDeploy Radius Mapping since last year. "Call handling fully supported by the cloud and integrated with a primary map delivers the most critical touchpoints all in one place and provides a new level of resiliency and portability. Public safety teams can expect new opportunities for staffing models such as remote call-taking and the ability to have backup centers outside of traditional boundaries - all of which impact frontline support and the speed at which we can respond to critical incidents."
RapidDeploy is currently deployed in over 1,500 emergency communications centers nationwide and integrates a robust network of partners and applications in a centralized Next Generation 911 ecosystem.