Investigative case management focuses work on evidence collecting for the sake of producing a conclusion like a conviction or violation discovery.
FREMONT, CA: Underwriting, fraud, anti-money laundering, claims management, public defender work—even employee background checks need the employment of the investigative process. And these investigations are all best managed by a robust case management solution. This objective-driven work needs meticulous attention to the detail that data offers. As such, case management software should facilitate data collection and analysis, empowering the team to use data to remediate even the most complex cases. Here is why investigative case management software is essential.
Case management software offers a repository for all the data—both structured (straightforward information seamlessly stored in a database) and unstructured (emails, scanned documents, audio and video files, and many others.) for ease of access. A content management system can also gather, audit, and analyze data from disparate sources, enabling investigators to effectively and rapidly recognize connections and patterns and identify relevant evidence and non-compliance. Case management software can be leveraged to initiate new investigations that may originate from many sources, including the detection systems, internal audit, employees, or even customers. These cases can then be systematically prioritized, assigned to the appropriate people based on workflow rules. Upon resolution, outcomes are offered automatically to decision-makers, reported to regulators or distributed to a defined recipient list in a comprehensible, timely method.
Data once confined to spreadsheets and file is actionable intelligence when handled through case management software. And while several systems and data sources keep data isolated in different databases and uses that don’t necessarily communicate with one another, a case management solution by definition connects the dots, bringing all data pertinent to the present investigation—including past investigations, enterprise policy and associated references—together into one interface.
Handling and accessing data pulled from several sources is time-consuming—and the more data on-hand, the harder to analyze. Investigative case management software can speed up the investigations with automated operations, real-time reporting and increased accuracy. And universal accesses through connected devices means investigations can move forward anywhere, anytime.
