Innovative tools help organizations focus on some of the most important public safety times to improve quality and cut costs.
FREMONT, CA: "ReflexAI is focused on providing technology solutions that have measurable impact, improving quality and reducing cost in sectors that support people in critical moments. We believe that every organization should have access to the most innovative tools, particularly ones serving vulnerable communities." says Sam Dorison, co-founder & CEO at ReflexAI.
Sam Dorison and John Callery established ReflexAI, a technology firm that provides AI-powered technologies to public safety, crisis response, and healthcare institutions. The startup also revealed financing as a finalist in the U.S. Department of Veterans Affairs Mission Daybreak accelerator program.
ReflexAI's essential products include simulators for training new personnel who respond to calls and text/chat messages from individuals in time-sensitive situations, such as 911 operators, crisis line counselors, and call center employees. As part of professional development services, simulators can also teach seasoned personnel about novel scenarios, such as pandemic responses. ReflexAI also offers evaluation tools that enable quality assurance across all contacts and deliver quick feedback to frontline employees, allowing them to continue to improve.
"We know how transformative these tools can be, and we're inspired to bring them to partners around the world who are doing such impactful, mission-driven work. This technology is at the leading edge, but we have already proven its impact and are thrilled to bring it to even more organizations in tailored but easy-to-use ways." says Callery.
ReflexAI adheres to the highest ethical standards in its product development and implementation. Extensive user research and user-centric product development are included in the investments. At various stages of the product development cycle, the organization collaborates with independent experts, such as ethicists and physicians.
