What ‘Conversational UI’ excels at is presenting consumers with just the right amount of support and assurance to take measures that could be new to them individually.
FREMONT, CA: Natural Language Processing (NLP) is an Artificial Intelligence area that deals with the computer’s ability to comprehend human language as it is written and spoken by human flesh and blood. Here, ‘Real’ languages, such as English, Spanish and French, are contrasted with programming languages that have been deliberately developed to inform computers.
Once, not so long ago, natural language processing methods were only available to the research departments that researched them, accompanied by companies with qualified data-science teams. Today, they are readily accessible and have already seen activity in a wide range of areas, including law.
Unlike rule-based chatbots, human beings are now equipped with powerful mechanisms built over centuries to communicate with the environment and solve social problems; this is called dialogue. Trying to manage complicated or unfamiliar scenarios without these techniques can be frustrating and disarming. However, being forced to rely on human involvement for support will lead to significant overhead encounters.
Human intervention is a significant bottleneck on how many interactions an entity can participate in and how easy an encounter is at the personal level. What ‘Conversational UI’ excels at is presenting consumers with just the right amount of support and assurance to take measures that could be new to them individually. It does this by bringing them back, so to speak, ‘in their element.’
Benefits of Government Chatbots for People
This means for people that they can have easy, a la carte access to the information and resources they need without asking for another human being to tell them how, where, or how they can get it. Data is accessible and digestible; what they need to do is inquire.
Benefits of Chatbots in Government for Agencies
The benefits to the agencies are clear. Chatbots can be scaled to allow agencies to manage vast amounts of requests for resources or information. In regular conditions and times of crisis, Chatbots give agencies the ability to change their bandwidth to handle more valuable work and save money in the process.
AI Chatbot examples in the Public Sector
To date, several states have already deployed chatbots to some extent. Chatbots have been a critical component of the response of many states to the Coronavirus epidemic. These methods have proven themselves to help departments cope with enormous demand spikes under the most unfavorable circumstances.
