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Government CIO Outlook | Thursday, May 11, 2023
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Emergency response requires preparation and automation in the proper places, and integrating emergency management with business continuity can boost employee safety, business operations, and long-term profitability.
FREMONT, CA: Organizations need emergency response strategies and current solutions to keep their employees safe and flip operations quickly to retain resiliency. Threats include severe weather, supply chain concerns, active shooters, and increasing civil upheaval. When tragedies hit, people turn to their employers for truth and direction. Phone trees were manual and error-prone for emergency notifications to staff. Cloud computing made firms more efficient, but legacy software still needs to improve its ability to respond swiftly to crises affecting personnel or company continuity. Emergency response automation improves employee well-being, operational efficiency, and cost. Automation can help detect threats and provide timely alerts.
Safety and security executives should assess their emergency response strategy for communication gaps between crisis management teams, leadership, and employees, workflow inefficiencies, and a lack of safety involvement. When evaluating options, ensure the tool automates emergencies and streamlines communication gaps. When considering automation tools and technologies for emergency response and crisis management, keep humans in mind. Safety and security executives should ensure their emergency response tool helps and balances automation with human participation for fluid, deliberate communication—from threat identification to emergency response and recovery.
Safeguarding employees: Miscommunication and delays have lost lives in emergencies. Today's organizations should update emergency response plans for numerous scenarios and deploy technology that lets employees activate them when a threat is approaching. Current emergency communication solutions use geofencing and grouping to identify affected employees. Organizations can automate this information to reach the correct groups in danger.
Ensuring the well-being of employees: Communication is two-way. Automatic notifications also make it easier for safety and security officials to survey affected employees to determine who is safe and who needs help. People operations and safety teams may automate evacuation and help warnings during a wildfire or disaster. Emergency response technology saves lives and gives psychological protection when threats increase. Employees feel safe and productive knowing they'll get warned if in danger.
Business resilience: If one location or region of operations is threatened, operational and safety executives need emergency management teams. Emergency management tools should warn internal stakeholders, safety teams, and specific employee groups. It speeds up impact assessment and response times and helps these teams support the most vulnerable. Emergency response automation accelerates crisis management to avert major disruptions, reducing disaster costs. Resilient organizations can quickly adjust, adapt, and recover from any adversity.
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