E-government gets implemented in accordance with federal and municipal directives.
Fremont, CA: Governments employ information and communications technology to improve the effective and efficient delivery of information and services. In general, e-government aims to give new possibilities and advantages to individuals, corporations, and governments worldwide, to act as a driving force for improved governance, and to foster citizen-centered transparency in government. In many countries, e-government has become an accepted government activity with the potential to improve the effective and efficient delivery of government information and resources to citizens at various levels of government.
Internationally, researchers evaluate e-government. Understanding e-government at the international level is critical as nations increasingly share information; however, at the national level, countries develop sets of directives that guide how their governments use e-government to provide citizens with access to national, regional, and local government services and resources. E-government gets implemented in accordance with federal and municipal directives. Each country must understand and enhance the effective and efficient use of e-government for international information sharing. However, governments must improve the effective and efficient delivery of e-government services and resources to suit their citizens' information demands at the national and local levels.
The United States government's information technology (IT) budget for 2011 was 79.4 billion dollars, a 1.2 percent increase over the 2010 budget, with around 10 percent of the IT budget spent on e-government programs, amounting to over 8 billion dollars per fiscal year in 2010 and 2011. (Baumgarten and Chui, 2009, OMB: Office of Management and Budget, n.d). The private sector has long employed information technology to improve the efficacy and efficiency with which it offers customer service; nevertheless, the federal government of the United States "has lost out.".
