The government and public sectors are likely transforming into an enhanced security and service system for citizens since the invasion of the digitisation era.
FREMONT, CA: Technology advancements have tamed every possible domain, and government and public authorities are no exception. In this case, most challenges facing public bodies stemmed from the evolving global pandemics. Adopting varied tactics and strategies in the industry and private sector has enhanced government institutions for a much more flexible and agile response. It likely reiterates experiences with an accelerated rate of digital transformation with technologies like artificial intelligence (AI), the internet of things (IoT), and digital twins playing crucial roles in governing governments and public bodies in recent times. Therefore, the authorities in nations, especially developed ones, rely on the statement that being complacent can be challenging owing to the thriving transformations preceding.
One critical requirement in the digital age is proving a person’s identity, be it for an individual or the government's sake. Hence, governments in various nations are stepping up with advancements like centralised systems to check criminal records in addition to accessing real-time support in healthcare and other varied benefits. Furthermore, the implementation is likely enforced via compulsory or national identity cards that encompass biometric data—fingerprints, eye detection, or body sensors of an individual. With enhancing privacy and the levels of the state as their major goals, digital identity has been carved into the lives of individuals as well as national governments.
The prominent blooming initiatives generally focus on decentralised identities, deploying blockchain and distribution ledgers for the efficient institutionalisation of identity databases, controlled by algorithms. Thence, innovation frontiers are making significant contributions in pilot projects that involve these speculated elements. Moreover, the EU has released an ethical statement on blockchain technology’s pivotal role in enhancing the European digital identity framework.
One pilot approach to AI-powered applications is chatbots, through which the government and authorities often automate public services. Hence, the continent's federal, state, and local authorities are upgrading their experimental procedures in natural language processing (NLP) technologies for an inclined customer fiction. Alongside, it deploys various services, gathering huge volumes of calls since the pandemic. One testament to this invention is facilitating an AI-powered virtual agent into the government authority system to support citizens around the clock and ensure their meticulous tax returns accordingly. In addition, the AI-powered cobots are gaining momentum in enhancing human public service workers’ and civil servants’ chores via augmented abilities in tracking information and thus, automating repetitive tasks like form filling and maintenance of national records and public databases.
Governments ought to prefer varied considerations in particular applications of AI owing to the nature of services they often proffer. However, as AI-powered assistants, chatbots, and cobots become more reliable sources for citizens, their increased participation in public-service functions is likely to increase, as it has in the private sector.
