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Tablet Command is a game changer in incident response, unlocking a level of situational awareness and collaboration among fire agencies that’s never been possible before. Its mobile incident command and response solution outweighs the outdated mobile data terminals, enabling faster notifications, customized maps, and streamlined incident management. A hallmark is its shared vehicle location and incident-sharing features. Built by firefighters for firefighters, these innovations break down communication barriers. Units in transit to an incident can now access the real-time location of other vehicles, view assigned resources, analyze incident maps with infrared satellite data, and review dispatch notes. The added layer of information empowers fire professionals to respond faster, collaborate better, and be aware of the site long before arriving on scene. “Our solution has changed the game in mutual aid incidents, significantly enhancing the coordination of agencies,” says William Pigeon, CEO & co-founder. Pigeon and his co-founder Andy Bozzo have lived the problems they aim to solve. The insider perspective of these fire service veterans allows them to anticipate needs and create solutions that address the realities of emergency response. Individual Situational Awareness to Shared Awareness Every new feature of the solution is built with firefighters in mind. The distinctive shared vehicle location data allows agencies to share the real-time locations of their units with other Tablet Command customers. Traditionally, fire units and chief officers only had access to their agency’s vehicle locations. By sharing this data, they gain an increased visibility of available resources and their exact positioning, enhancing efficiency and response times. Incident sharing revolutionizes information sharing among emergency response agencies. Previously, agencies needed CAD-to-CAD integration between multiple communication centers to share incident details—a complex and often impractical solution due to costs and the multitude of integrations required. By working directly with CAD vendors, Tablet Command enables real-time transmission of call information, allowing personnel to receive updates once an incident is confirmed. This ensures first responders are notified even before station alerting systems activate, leading to faster response times and more efficient mobilization.
Accela is leading the charge in cloud-based software solutions designed to modernize local and state governments. With a mission to make government processes more efficient, it provides solutions that simplify permitting, licensing, and code enforcement. With end-to-end support, Accela ensures a smooth transition to digital tools, from installation to training and ongoing optimization. At the core of its offerings, the cloud-based Civic Platform automates tasks, enhances citizen engagement, and improves government efficiency by connecting departments and breaking down bureaucratic silos. Accela enhances citizen engagement with self-service portals, allowing residents to apply for permits, track applications, and receive real-time updates for greater transparency and accessibility. Its mobile-first design enables government employees to work remotely, reducing paperwork and boosting productivity. The highly configurable platform streamlines processes with automated approvals, notifications, and workflow management, while built-in compliance tools ensure regulatory adherence. Robust analytics and Microsoft Azure cloud hosting provide top-tier security, reliability, and scalability. For agencies seeking rapid digital transformation, Accela offers ready-to-use civic applications. The permitting solution expedites approvals with online submissions and real-time tracking. The licensing application simplifies business and occupational license management for quick renewals and compliance tracking. The code enforcement solution enhances inspections, violation tracking, and compliance monitoring, reducing administrative bottlenecks. From Bottlenecks to Seamless Service Government agencies often struggle with inefficient service models—slow approvals, redundant paperwork, and fragmented communication— causing delays that hinder businesses, community growth, and resident satisfaction. Accela’s modern digital infrastructure streamlines operations, automates administrative tasks, and enhances interdepartmental collaboration.
Heather Marques, Division Chief, Alameda County Fire Department
Pabel Troche, Deputy Fire Chief of Operations, City of Roswell
Craig Poley, Chief Information Officer, the City of Arvada
Marta Segura, Chief Heat and Climate Emergency Mobilization Officer, City of Los Angeles
Roy Bené, Chief Infrastructure and Security Officer, the City of Irving
Joe Moudy, Director of Emergency Management, the City of Lubbock
Daniel Vera, Director of Information Technology, City of Edinburg
Fire Incident Management Software (FIMS) has become vital to global modern fire and emergency services operations.
In the high-stakes world of emergency services, data and analytics have emerged as transformative forces, fundamentally reshaping how fire departments operate.
Intelligent Fire Incident Tools Reshaping Public Safety
As the face of public safety evolves, fire departments are embracing next-generation software solutions that go beyond incident reporting to deliver strategic, real-time support during critical moments. Fire incident management software is reshaping how emergency teams prepare, respond and recover, driving tighter coordination and more resilient outcomes. Municipalities are increasingly investing in digital platforms that modernize emergency infrastructure. These solutions integrate mapping, communication and data analysis in a single interface, allowing responders to act decisively and track developing situations with greater clarity. The shift toward automation and cloud-native systems is no longer optional, it’s essential to delivering effective, accountable emergency services. Recent innovations are making these tools even more powerful. AIdriven dispatch, GIS-enabled visualizations and intuitive mobile apps are streamlining workflows and enhancing situational awareness on the ground. At the same time, automated logs and performance data simplify post-incident reviews and support continuous improvement, making every response better than the last. This edition of Government CIO Outlook takes a close look at and shares insights into how leading fire incident management software is helping public safety leaders adapt to a rapidly changing environment. It features thought leadership articles from industry experts, including Emily Martuscello, emergency management director for the City of Nashua, New Hampshire. She emphasizes embracing AI as a collaborative force and encourages emergency leaders to use technology not as a replacement for human connection but as a means to deepen it, enabling more efficient, relationship-centered emergency management. Pabel Troche, interim fire chief for the City of Roswell, brings a grounded perspective on digital adoption. While recognizing the benefits of a connected ecosystem, he stresses the need to balance innovation with proven practices, ensuring that technology serves as a complement, not a crutch, in the high-stakes world of emergency operations. We hope this edition helps you identify the right tools and partners to strengthen emergency response capabilities and build safer, smarter communities.
