Reshaping the eDiscovery Landscape With Customer Centricity

Casepoint is an expert in transforming large volumes of disconnected information into actionable insights for federal government agencies to help them manage litigation, investigations, Congressional Inquiries and Freedom of Information Act (FOIA) requests. Through its data discovery platform, the company leverages the power of AI and advanced analytics to empower teams to seamlessly collect, preserve, and discover the data and information they need from diverse sources.

Its customer-centric model kicks in as early as the pre-sale phase. Even before a prospect becomes a customer, Casepoint provides the necessary guidance with an honest and straightforward approach. From the moment a customer signs on, its customer success team engages with them and walks them through the process. Account managers, customer success leads, and project managers work hand-in-hand to understand the customer’s environment and processes and customize the platform to align with their needs.

“We try to build a rapport with customers to assure them that we have their best interests in mind, providing solutions that address their challenges, improve workflows, and help them advance their mission objectives,” says Amy Hilbert, Executive Vice President, Government.

Its proprietary eDiscovery platform is highly configurable and aligned to government workflows. This is a direct result of a continuous feedback loop, making the product more suited to meet agency requirements. By observing the challenges from a customer perspective, the company has developed its platform to address each agency’s needs and help them improve existing processes. Recognizing that change management and identifying areas for process optimization are critical to successfully implementing any new technology, the company ensures customers reap the full benefits of its software solution.

Casepoint’s platform helps users filter the research functions according to the specific requirements and connects them to their data storage for eDiscovery. One application, Casepoint Legal Hold, fasttracks the material derivation process and helps users keep track of the evidence for proceedings by collaborating with their legal team to create, manage, and track legal holds to substantiate future claims.

Combining human insights and AI helps users obtain pertinent data that can benefit the legal case. The software’s adaptive feature monitors the given data and provides insights by constantly learning and updating itself.

Pain points like growing volumes of data and disparity between legacy and new data have long impeded the efficiency of government operations. Casepoint recognizes that technology and automation are key to addressing these challenges while remaining compliant with regulatory guidelines around litigation and FOIA. Its platform is designed to improve data efficiency and accuracy.

Its latest offering, Casepoint FOIA, offers tracking and workflow management features, enabling users to manage the entire FOIA process, from receiving a public records request to response processing and submission. Casepoint Filestore™ is a cloud-based, secure storage platform that customers can leverage to store important data and access when required. Out-of-the-box cloud connectors that connect to where the data is stored within data repositories or communication tools are also offered.

We try to build a rapport with customers to assure them that we have their best interests in mind, providing solutions that address their challenges,improve workflows, and help them advance their mission objectives

Focused on improving data discovery, the platform enables users to handle multiple use cases through a single secure platform authorized by FedRAMP and accredited with DOD Impact Levels 5 and 6. It helps them organize and review data during the discovery phase through sophisticated APIs connecting them to their data storage. This offers a seamless way to transfer data to the data discovery platform, accelerating their process of meeting regulatory guidelines.

In an instance, one federal regulatory agency required a secure end-to-end cloud-based eDiscovery solution for their litigation and compliance needs. The agency selected Casepoint as its technology provider through a rigorous evaluation process to assess software functionality and security management. The company met all the security requirements to achieve FedRAMP Authorization, streamlined the data landscape and workflows with cost-effective applications, achieving all the agency’s important milestones.

Established in 2008, Casepoint was one of the first cloud-based eDiscovery applications on the market, primarily catering to law firms. Its founders identified a gap in the industry and realized how the existing technology failed to address customer needs. They created a solution that plugged the gap while remembering that data discovery security is paramount. Constant improvements to the platform have taken the company to new heights, cementing its position as an innovator in the eDiscovery space.

In an industry characterized by complex processes and intricate workflows, Casepoint offers a fresh perspective on eDiscovery and sets the benchmark in data discovery technology for litigation, investigations, and compliance.