Taking A Cloud-Native Approach To Public Safety

Emergencies demand swift action, accurate information, and seamless communication. Unfortunately, the infrastructure supporting 911 services-essentially unchanged since its inception in 1968-has struggled to keep pace with technological advancements.

Enter Carbyne, a company on a mission to modernize emergency call-handling systems using cutting-edge technology. Led by CEO Amir Elichai, CTO Alex Dizengof, and COO Chris Hill, Carbyne is disrupting the public safety landscape with innovative solutions designed to save lives, enhance efficiency, and empower first responders. Its technology acts as a gateway for delivering rich, smart data from any device into emergency contact centers.

A Vision Born from Necessity

Carbyne’s story began over a decade ago on a beach in Tel Aviv when Amir Elichai, the company’s co-founder and CEO, experienced firsthand the limitations of outdated emergency systems. After being robbed, he called for help, only to realize responders couldn’t pinpoint his location.

The stark contrast between the precision of ride-hailing apps and the inefficiency of critical emergency services planted a seed in Elichai’s mind: why shouldn’t emergency systems benefit from the same technological advancements?

This realization sparked a journey of innovation and problem-solving. Together with Alex Dizengof, Carbyne’s CTO and co-founder, the duo developed a patented technology that transformed emergency communications. The result was the creation of a cloud-native platform that delivers precise caller locations, live video, text messaging, and other rich media directly to 911 call centers.

Breaking Free from Legacy Constraints

“The challenges facing 911 systems are significant. Nearly 90 percent of U.S. public safety answering points (PSAPs)—the call centers handling emergency calls—still rely on on-premises equipment that process only voice calls,” says Hill.

“We saw an opportunity to radically improve how emergencies are handled by leveraging the full capabilities of modern smartphones.”

Carbyne’s solution involves sending a secure link to callers, enabling them to share their precise location, stream live video, and text directly with call takers. This multimedia capability provides unparalleled situational awareness for dispatchers and first responders, enabling faster and more informed decisions.

Because Carbyne is designed as a cloud-native solution, it operates without the constraints of legacy systems. Its distributed architecture allows PSAPs to function from anywhere with a laptop and internet connection, ensuring uninterrupted service even during natural disasters or large-scale emergencies.

The Evolution of Carbyne’s Solutions

Carbyne’s first product, Universe, was built to enhance existing 911 systems. Without replacing legacy infrastructure, Universe allows call takers to use advanced features like live location tracking and video streaming. The company initially found success with this solution in countries like Israel and Mexico before expanding into the U.S. market four years ago.

Recognizing the potential to do more, Carbyne developed APEX, its flagship platform. Unlike Universe, APEX fully handles emergency calls, serving as the system of record for PSAPs.

This comprehensive solution integrates all emergency call management functions into a single, intuitive interface, eliminating the need for call takers to juggle multiple monitors and applications.

“With APEX, we have reimagined what a modern PSAP can be, blending advanced functionality with unparalleled ease of use,” says Hill.

Artificial Intelligence in Action

A key differentiator for Carbyne is its integration of artificial intelligence (AI) to address critical pain points in emergency response.

One groundbreaking application is AI-powered transcription and translation. Emergency calls often come from diverse communities, creating language barriers that can delay response times. Traditionally, identifying a caller’s language and conferencing with a human interpreter could take up to 10 minutes-critical time during an emergency.

Carbyne’s AI instantly detects the caller’s language and provides real-time transcription and two-way translation. Call takers and callers can now communicate seamlessly in their native languages without needing human interpreters. This innovation dramatically reduces response times and ensures clearer communication in high-stress situations.

Another transformative use of AI is Carbyne’s virtual assistant, AI-V. During high-call-volume events, such as traffic accidents, AI-V steps in to triage non-emergency calls. For example, if multiple callers report the same accident, AI-V can confirm whether they are calling about the incident, determine if they need assistance, and reassure them that help is on the way. Only true emergencies are escalated to human call takers, freeing up resources for critical situations.

Security and Reliability at the Core

Carbyne has built its reputation as the most secure and reliable platform in the industry, boasting an impressive 99.999 percent uptime. Deployed in the AWS GovCloud across multiple regions, the company ensures resiliency and failover capabilities, enabling PSAPs to maintain operations even during large-scale disruptions.

Its zero-trust architecture further reinforces its commitment to security. Every request for information is rigorously verified, ensuring only authorized users can access sensitive data. By encrypting all data end-to-end and adhering to stringent government standards, Carbyne provides peace of mind to its clients and the communities they serve.

This technology is already delivering tangible results worldwide. In Florida, the Highway Patrol has adopted Carbyne’s platform to streamline accident reporting. Previously, troopers had to respond physically to minor accidents to gather information and file reports.

Now, with Carbyne, troopers can handle these situations remotely by sending a secure link to the drivers involved. Through live video, they collect statements and assess damages, completing the process in a fraction of the time.

In New Orleans, Carbyne’s AI-V assistant is revolutionizing call handling for Orleans Parish Communication District. By triaging non-emergency calls and addressing administrative inquiries, AI-V has reduced call queues and improved response times for true emergencies. Feedback from PSAP directors has been overwhelmingly positive, with many praising the technology’s ability to enhance service quality while alleviating staff workloads.

Pioneering the Future of Public Safety

Carbyne’s success is driven by a dedicated team combining deep technical expertise with firsthand public safety experience. With a research and development hub in Tel Aviv and operational teams across the U.S., the company draws on a rich blend of perspectives and skills. Many team members are former 911 call takers, first responders, or public sector professionals, ensuring that Carbyne’s solutions address real-world needs.

With APEX, we have reimagined what a modern PSAP can be, blending advanced functionality with unparalleled ease of use

Elichai and Dizengof’s close relationships with the start-up world helps Carbyne stay focused on their forward-thinking approach to emergency communication.

Hill, with nearly two decades of experience at AT&T leading government business units, has been instrumental in forging partnerships with organizations like AT&T, AWS, and Tyler Technologies. These collaborations enhance Carbyne’s ability to deliver best-in-class solutions to PSAPs and first responders.

Looking ahead, Carbyne will continue pushing the boundaries of emergency response capabilities. Ongoing investments in AI aim to streamline call handling further, identify high-priority incidents faster, and summarize critical information for decision-makers. By mid-2025, Carbyne plans to support over 80 languages, ensuring inclusivity for even more communities.

Another game-changing capability is the platform’s flexibility. Because Carbyne is cloud-native, PSAPs can operate from virtually anywhere, addressing staffing challenges and enabling rapid scalability during major events like the Olympics or natural disasters. This adaptability ensures emergency services keep pace with the demands of a dynamic world.

“Our journey from a single idea on a Tel Aviv beach to a global leader in emergency call management is a testament to the power of innovation and determination,” says Hill. “In a field where every second counts, we ensure first responders are equipped with the tools they need to act swiftly and decisively. For the communities they serve, the impact is profound— and the potential is limitless.