Simplifying Administrative Tasks for Case Managers

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Justin Scott, Chief Revenue Officer

A governmental case manager is usually accountable for keeping track of a defendant’s court proceedings, rehabilitation attendance, and probation obligations. However, the government often uses legacy technologies and manual processes to manage these administrative functions, putting immense pressure and workload on case managers. A key reason behind this reliance is the judiciary’s perception that adopting new technologies requires complicated implementation and, at times, departmental integration, which can raise compliance demands and strain budgets.

Bridging this gap with its modern and innovative software that automates key probation processes to resolve administrative challenges is Captira Analytical LLC. Through its suite, Captira aids law enforcement entities, courts, probation and parole offices, bail agencies, public defenders, and defendants. It leverages 15 years of experience in the multifaceted criminal justice and bail industry to develop insightful tool sets like the Coral Collect, Bail Management, and Automated Court Reminders and Check-in software.

Simultaneously, Captira’s Defendant Manager supports probation managers in handling the administration of their case files. Using calendar widgets to manage details, check-ins, court dates, drug test administrations, bail hearings, rehabilitation classes, and diversion program attendance, the Defendant Manager solution provides an objective and systematic method for case planning. It leverages automated court reminder software to send personalized reminders that prompt individuals, case agents, or managers about their requirements and responsibilities while using GPS tracking to perform check-ins. Captira also has integrations with Zoom, a proprietary videotelephony software program, to enable independent video conferencing for case managers and individuals looking to interact in real-time.

From a software subscription standpoint, Captira considers price points, value creation, and simple implementation when offering its software, which has a free subscription and consumption-based pricing models.

Regarding user interface and design, Captira has adopted web standards for creating an easy-to-learn application supported across disparate parties and platforms.

“We move away from the conventional and complicated methodology of implementing case management software by introducing a simple and intuitive application for achieving quick onboarding that delivers real value and eases administrative overhead,” says Justin Scott, Chief Revenue Officer of Captira.

Captira’s seasoned team recognizes how complicated the collection of speeding fines, court fees, outstanding debts, and other administrative challenges can be and strives to create intelligent and scalable technology solutions that eliminate escalating overhead costs. It deploys a scalability model built on a cutting-edge tech stack and application architecture that ensures effective case management.

We move away from the conventional and complicated methodology of implementing case management software by introducing a simple and intuitive application for achieving quick onboarding and valuable engagements

Substantiating the value proposition of Captira’s solutions is a modeled success story where it helped a case worker in a rehabilitation agency. Initially, the agency funneled their case file tracking, court attendance, and compliance management tasks through a single case manager. This created a burdensome workload on the case manager, leading to slippages and errors in reporting related to compliance metrics and probation requirements. In this instance, Captira loaded and managed case files and pre-populated their probation and parole requirements by sending several text reminders; a week before, three days prior, and on the day of the hearing or meetings. After the scheduled calendar dates, Captira sent a notification to check if the individual was present for their hearing and adhered to the obligations set by the court. Using automation technology, it tracked 90 percent of their defendants’ meeting appearances, probation success, and regulatory obligations while eliminating 70 percent of the administrative workload.

In an industry plagued with manual handling of case management, Captira aims to roll out its Case Management and Collections solutions to alleviate the pressure on case managers and administrative staff. Moving forward, Captira plans to identify further growth opportunities in the U.S. corrections industry and deliver its innovative software to those in need of affordable, highly effective, and scalable case management.

Company
Captira Software

Management
Justin Scott, Chief Revenue Officer

Description
Captira Software provides solutions for bail agencies to manage their business, businesses to follow-up, escalate, and help customers pay unpaid accounts, and courts to send text reminders and manage case notes. Captira clients have managed in excess of 10+ million defendants and processed in excess of $5 billion in bail per year.

Captira Software News

Carol Collect Debuts Solution for the Collection of Unpaid Invoices by Small and Medium-Size Businesses

Software enables companies to collect unpaid receivables using persistent, professional, and compassionate processes

ALBANY, N.Y., UNITED STATES, -- Captira Analytical LLC announced it has launched Carol Collect, a software solution for small and medium size businesses to manage the collection of unpaid invoices. The solution helps business owners address what can be a serious problem—the loss of revenue and negative impacts on cash flow from hard-to-collect invoices, usually those that are 90 days or more overdue. Companies that lack a full-time internal accounts receivable team often struggle with this challenge. The software is based on an established, proven technology stack developed by Captira Analytical for clients across multiple industries.

Carol Collect, which has to date processed more than $75 million of debt, is focused on first party collection, rather than the customary handing over debt to third parties for collection. Its software solution manages a client’s overdue or unpaid invoices utilizing a set of predefined processes that engages, reminds, escalates, and attempts to collect for them.

“Carol Collect was born when we ourselves realized just how many of our customers had unpaid invoices in their own customer bases,” said Justin Scott, Captira Analytical’s Chief Revenue Officer. “The software considers the value of relationships between creditors and their debtors and looks to maintain that. The software is in effect compassionate but can escalate engagement. The win-win is succeeding in resolving the debt while maintaining those relationships and providing debtors an array of resolution options.”

The Carol Collect approach stands in contrast to third-party collections, a huge service industry where debt is handed off or sold to debt buyers. As is well known, the standard collection process is not compassionate and is focused on getting the debt paid without thinking about the circumstances of the debtor or the original company’s reputational brand damage that can result from such “hard collecting.”

Carol Collect recently introduced a subscription free per-invoice pricing option. Businesses that have fewer than 100 overdue invoices will not pay a monthly fee, with only a 99-cent charge per invoice uploaded. Carol Collect will manage the full internal collection process with access to all software features for the 99-cent per invoice fee.