Sept - Oct - 20196GOVERNMENT CIO OUTLOOKEDITORIALExtending E-GovernanceCoinciding with the digital wave, organizations all across the world are racing to bolster their relationships with the citizens, making customer experience a critical module in the offerings. As these waves of technological disruptions enable customized, personalized, and meaningful customer experiences, it is no surprise that citizens are beginning to demand the same from government agencies. Adhering to such market demands, governments at all levels strive to fulfill the long-term mandate of providing optimal services, necessitating protection for societies and prosperity of economies. These agencies must keep pace with the growing citizen expectations while delivering frictionless customer experience to ensure that the balance of work and collaboration are unimpeded. As a result, an amalgamation of people and processes needs to be formed, with intuitive and simplistic technological solutions to boost citizen relationships.In order to nurture such a collaborative environment, the digital government model--or e-Government for short--undoubtedly requires the re-visualization of public sector methodologies, business processes, frameworks, workflows, and operations by placing citizens as the key stakeholders of the engagement re-imagination processes. That said, crafting a digital mindset within government agencies with deep roots in innovation and collaboration among the workforces will yield a social collective that invokes meaningful relationships with the citizens. The continuous optimization of constituency participation and governance in a timely and cost-effective manner, with an e-Government upholding the internet, media, and technological engagement channels, can significantly enhance citizen relationships. At the core of a community, every digital government has to transition from `following a procedure' to `defining an outcome', offering multi-dimensional value and making citizen experience the cornerstone for its success.Through this edition, we bring to light some of the most promising players in the citizen relationship solution arena with noteworthy solutions that bring people closer to the government.Let us know your thoughts.Sept - Oct 2019, volume 05 - Issue 12 (ISSN 2644-2604) Published by ValleyMedia, Inc. Managing EditorCatalina JosephEditorial StaffVisualizerJenny SoosenScott JuasySalesNick Masonnick.mason@govciooutlook.comContact usEmailPhone:510 230 0396, Fax:510-894-8405sales@govciooutlook.comeditor@govciooutlook.commarketing@govciooutlook.comJune WilliamsJade RayPaul BarberAaron Pierce Alex D'Souza Joshua Parker To subscribe to Government CIO OutlookVisit www.govciooutlook.com Catalina Joseph Managing Editoreditor@govciooutlook.comCopyright © 2019 Valley Media, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffCatalina Joseph
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