OCTOBER 2025 9GOVERNMENT CIO OUTLOOKwhich we regularly test to identify vulnerabilities and implement corrective actions. The efficacy of risk management depends on strong governance and accountability, which our organization takes seriously. We also focus on good data governance, including data integrity, security and accessibility. Our enterprise data council oversees rigorous controls around data access, encryption and auditing while also empowering business users with data pipelining and visualization tools to make informed decisions. We exchange sensitive data with many public and private entities and the work this group does becomes very critical. We have strong processes when it comes to exchanging information. Strategically Leveraging Emerging TechnologiesTwo years ago, ChatGPT caught the attention of the world. We are still feeling the effects of this disruptive technology. Emerging technologies like GenAI have the potential to revolutionize industries, but to gain a competitive edge, organizations must leverage them intentionally and focus on the return on investment they provide. We should also consider the technology's impact on the business. Although GenAI is a powerful tool, it's not a one-size-fits-all solution. I would recommend organizations start by developing a strong understanding of the technology's strengths and limitations. This will inform the development of policies and guidelines to govern both its deployment and the identification of appropriate uses. As you are going through these pilots, keep in mind your success factors, monitor your progress and be prepared to adjust. Finally, invest in training both your technical teams that support the technology and the end users. Technology is only effective when it's thoughtfully adopted and properly utilized. Fostering Collaboration and Morale in High-Pressure Digital Transformation High-pressure digital transformation projects can test even the most resilient teams, which is why fostering collaboration and maintaining morale are essential to success. My approach is to create a sense of shared ownership by regularly communicating our vision, explaining the "why" behind decisions, and including my teams in the decision-making process whenever possible. With more than 500 employees in the IT branch at CalPERS, I prioritize cross-divisional communication, providing teams some visibility into each other's work and offering opportunities for team members to pursue projects they are passionate about. I also strive to maintain a balance of being engaged to clear obstacles as necessary while also allowing for autonomy. My team is highly talented and I need them to know that I trust them to do their jobs. When you invest in people, they bring their best to the table. Strong morale and collaboration come from creating a supportive, inclusive environment.Key Advice for Aspiring IT Leaders Listen to your customers and keep your organization's goal at the forefront. As IT leaders, we must stay up to date on emerging technologies while also being strategic about only acquiring tools that truly add value for the people we serve. Embed security into every layer of infrastructure to always protect your organization's information and systems. I also cannot stress enough the importance of adopting a change management approach ­ successful digital transformation requires buy-in. Adoption is achieved through small, consistent wins and as users become comfortable with incremental changes, scaling becomes much easier. Finally, invest in your teams. Although the technology landscape moves quickly and we need to be agile, we also need to remember to slow down and celebrate every win. Organizations must understand the technology's strengths and limitations while monitoring progress and being ready to adjust. This will inform the development of policies and guidelines to govern both its deployment and the identification of appropriate uses
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