October - 20188GOVERNMENT CIO OUTLOOKA smart CIO runs their organization like a business. After all, it is a business. They have factories to manufacture or procure products. These products can be anything from new systems to supporting operations, or even providing customer service. They manage suppliers up the supply chain, whether they are new ideas, new products, software, or hardware. They engage in research and development to design, develop, and test these products. They do their best at marketing improvements and they aim to meet their customers' needs. Today, an IT organization is a business because its primary goal is to create value for the organization it supports.If you view your IT operations as a business, applying strategies from various business models is an excellent way of solving difficult problems. Communication, for example, is a common issue plaguing most IT organizations. There are multiple communication channels internally across functional areas and externally with customers. The messaging needs to be translated into more customer-friendly The Business of IT If you create the right solutions for your customers at the right level of commitment, you can establish a relationship of trust that will lead to buy-in from those you supportGreg Smiley, CIO, Florida Department of TransportationByIN MYOPINION
< Page 7 | Page 9 >