JUNE 2025 9GOVERNMENT CIO OUTLOOKchief. My most important function is to support the men and women who respond to just under half of a million calls for help each year in the city of Los Angeles. My leadership strategies strengthen team effort and harness our collective energy to provide consistent service and support across all our stations.I work to ensure that my team has the necessary resources and tools to effectively engage in activities that support the organization's overall goals. I also work toward a team that is equipped to handle the evolving demands of public safety, evaluate new tools and implement technological solutions to deliver high-quality public safety services to all the city's residents. Technological Upgrades In 2015, I established LAFD UAS or drone program to provide a tool that gives our incident commanders a more efficient way to understand or have a clearer picture of the scope of their problem. Better insights into the situation, enables them to execute more effective strategies.We have also digitalized many of our manual pen-and-paper processes. Today, we record patient data digitally, ensuring better accuracy and reliability. Similarly, our initiative to adopt Apple products has led to department-wide integration of iPads into our emergency operations and the use of smart devices during emergencies and support functions. Exploring Advanced Technological Options The potential for technology to transform public safety efficiency is enormous, but that is always tempered by fiscal and other constraints. Today, public safety leaders recognize the benefits that technologies like AI can bring to the table and are working collaboratively to find innovative ways to accelerate adoption for more efficient and effective service delivery. At the Los Angeles City Fire Department, we take a mission-driven approach to carefully evaluate these technologies and explore secure ways to adopt them. While this approach helped us adhere to regulatory obligations, we are looking for ways to speed up technology adoption to streamline our operations. We educate everyone involved on effectively and safely leveraging the technology to enhance our decision-making and productivity. Bring Ideas to Life with PerseveranceIn public safety, we always tend to take a reactive approach to a problem. Promptly responding to a situation is the domain nature of firefighters or paramedics. As public safety leaders, however, we aim to adopt a proactive approach to managing operations and practice the ability to forecast, anticipate and strategize effectively.Leadership in this field is not about directing operations but finding effective ways to empower your team and help them perform their duties in the best way possible. Understand the potential of technology and advocate for its adoption. Foster a strategic mindset and use the power of perseverance to bring practical ideas to life. Harness the power of your informal leadership and the collective wisdom of the team while aligning your team's efforts with the mission and goals of the organization. Foster a strategic mindset and use the power of perseverance to bring practical ideas to life
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