IN MY OPINIONThe Crucial Role of Robust Media Relations Protocols for Government MunicipalitiesCONTENTS12 COVER STORYLAST WORDSheri A. Lunn, Public Information Officer, City of West HollywoodMunicipal Information Technology and the Role of Trust in E-GovernanceScot Barker, Chief Innovation Officer, City of Burlington3008FUTURE-PROOFING EMERGENCY RESPONSES FOR CITIZEN SAFETYDon Ferguson, Don Ferguson, CEO & Co-FounderCEO & Co-Founder
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