December-20166GOVERNMENT CIO OUTLOOKEDITORIALFostering Citizen RelationshipRecent policy initiatives, coupled with the growth of digital channels are advocating the use of advanced Citizen Relationship Management (CRM) strategies in conjunction with the e-government initiatives across public sector agencies. The goal is to provide citizens with the highest quality service at the lowest cost by focusing the government's resources in the best way for each citizen. CRM today is a growing effort at all levels of government to respond quickly, and accurately to the requests or inquiries from citizens around general information spanning practices, policies and procedures. Set to change the government-citizen relationship, CRM offers a cluster of management practices, services and IT solutions that bring in transparency into the system. With this, major efforts are underway at multiple levels--from state to county, to municipal, as the agencies and governments seek more involvement and interaction with the constituents. While the private sector concentration on profit does not apply in government, the benefits can vary, from presenting a new way to define the interactions between democracies and their citizens, to driving new models of constituent relations and civic culture.Meanwhile, government CIOs have to take into consideration many things before opting for the right technologies and tools that will foster a powerful CRM program. The focus should be around an integrated solution for managing each citizen request, coupled with a platform for citizens to participate with local government. It should encompass reports and analytics to track the types of citizen requests being generated and their eventual disposition. The workflow and process management components should be present to make each department more efficient, while streamlining bureaucracy. There are scores of solution providers in the market that help government CIOs achieve these objectives.In this edition of Government CIO Outlook, we bring you a list of companies that are at the forefront of providing solutions for Citizen Relationship Management. The solution providers and consultants featured in this issue exhibit innovative strategies combined with cutting edge solutions that can complement your citizen relationship management initiatives.Let us know your thoughts.Copyright © 2016 Valley Media, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.DECEMBER - 2016Mailing AddressValley Media, Inc.44790 S. Grimmer Blvd Suite 202, Fremont, CA 94538T:510 230 0396, F:510-894-8405 December - 2016, volume 02 - 04 Published by Valley Media, Inc. Managing EditorBecky Graham Editorial StaffSalesAlex D'SouzaJade RayUrmi SenguptaVisualizerStephen ThomasVishal IssacCitizen Relationship Management SpecialRoger Binnyroger@govciooutlook.com510-230-0395 Aaron Pierce Ava Garcia Joshua Parker To subscribe to Government CIO OutlookVisit www.govciooutlook.com Becky Graham Managing Editoreditor@govciooutlook.com
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