April- 201919GOVERNMENT CIO OUTLOOKOur wide range of powerful consultation and communication tools makes it easy to reach a large number of citizens quickly, reducing costs by up to 80% while increasing engagement by at least 60%access to their performance as they manage requests from citizens. This way, they gradually allocate resources more effectively and improve response times within their organization. For the first time, governments make data-driven decisions based solely on simple KPIs. To kick off engagement, local governments can use Novoville to create compelling social media campaigns in order to either communicate information or drive participation in a chatbot survey. "Our wide range of powerful consultation and communication tools makes it easy to reach a vast number of citizens quickly, reducing costs by up to 80%. Re-engagement rates are also astonishing, they typically are over 70%," explains Iraklis Bourantas, COO and co-founder of Novoville.The Novoville experience in mobile interfaces and payment gateways made the implementation of an end-to-end parking solution a no-brainer. Cities of any size can improve traffic conditions and achieve huge annual savings with online parking payments. "We believe that buying parking time or paying for a parking fine should be as easy as ordering a product online. Novoville technology guarantees live parking statistics and compliance with the highest security and privacy standards," extols Fotis Talantzis.The City of Athens, the capital city of Greece and the European Capital of Innovation for 2018, were concerned with making their CRM more efficient, engaging and cost-effective. They selected Novoville in order to save time and money on integration costs. Within only four months of operations, inbound calls and physical visits to the city hall were significantly reduced. Citizen satisfaction is increasing steadily and the mayor has for the first time a real-time view of the qualitative and geographical statistics of the interactions between citizens and services. They have resolved more than 19,600 citizen requests submitted by 8,500 Novoville users. Customer engagement tools that are considered standard in other sectors (e.g. automated notifications, performance statistics) are now available, driving transparency and openness. Led by F. Talantzis and I. Bourantas, Novoville is a tech startup with a unique mission to convert public-services to a hassle-free interaction of people and governments. "We believe that the collective intelligence that people have about the places they live in should be the starting point for any policy design," elaborates F. Talantzis. In this journey, data is crucial: Novoville conserves a never-ending measurement of feedback from users and customers. Moving ahead, the company is launching its new chatbot agent that will do more than FAQs. It will hopefully deliver conversational services. In tandem, Novoville is advancing the parking platform with AI algorithms that predict space availability, while developing a citizen loyalty scheme. Recently, Novoville was nominated as one of the ten most promising GovTech startups in Europe. In terms of expansion, Novoville will soon be working with more than 120 cities in 4-5 European countries. Fotis Talantzis
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