February - 202019GOVERNMENT CIO OUTLOOKWorking with a diverse array of government clients, Exeter rapidly develops a deep understanding of the current areas of concern when a potential customer engages the company, applying proven best practices to the specifics of each task. The company subsequently works directly with the client team to eradicate issues at their root. "We outline the pain points that keep the client up at night and then offer proven recommendations to mitigate those challenges," explains Ray Bernhagen, Exeter Program Manager supporting multiple Army customers. Considering that cybersecurity encompasses a broad spectrum of activities, Bernhagen points out that there is no one-size-fits-all approach for all issues. NIST and DoD provide guidelines regarding cybersecurity operations involving server and network activities, along with Authorizations to Operate. Accordingly, every organization requires subject matter experts, who understand specific cybersecurity disciplines. This is precisely where Exeter comes in. The company boasts high client retention, driven by teamwork, in-depth industry knowledge, and a can-do attitude. This attitude is engrained in every employee and reflected in the company motto, "Easy to do Business With".Exeter is proud to build a family of exceptional technical personnel from diverse backgrounds. With demand for certified cybersecurity professionals at an all-time high, it is challenging to find qualified people and attain security clearances. Exeter aggressively recruits candidates from across the country. The company also coordinates with colleges and universities, but places a special emphasis on military veterans that understand the criticality of cybersecurity to mission accomplishment. Exeter's subject matter experts reflect the best talent, equipping organizations with a highly qualified and trained cybersecurity workforce. Further distinguishing itself from its competitors, Exeter accelerates hiring through its ISO-certified recruitment process to address staffing needs in less than 30 days, earning the highest evaluations from its clients.Yet another winning differentiator of Exeter is its ability to meet each client's unique challenges, helping execute their mission-critical operations cost-effectively. The company takes pride in its work culture and believes in working with clients as trusted partners. "We work closely with our clients as a partner to help them solve problems. In doing so, we always ensure that a process improvement team is embedded in their workforce tasked with incrementally improving their core functions," Bernhagen adds. As one of the leading providers of IT services in the federal marketplace, the company exceeds customer expectations through its quality management system, emphasis on process improvement, and cost-effective solutions.This highly customized approach, coupled with the partnerships built with its clients, is surely holding Exeter in good stead. Case in point, the success story it has scripted for a government client whose systems required immediate attention. Based on evolving requirements, Exeter applied its institutional knowledge combined with the expertise of its senior engineers to identify an advanced method of protecting the applications being developed. Exeter rapidly expanded its existing project team, assigning three people for continuous monitoring and assessments, and four others to provide application security via code scans. With round-the-clock cybersecurity, the client could now manage current operations successfully and add new services wherever needed. This resulted in a significant reduction of Category 1 and 2 vulnerabilities within multiple applications' source code, while also dramatically reducing deficiencies during subsequent cybersecurity inspections. Exeter's team on that project has not lost a single employee to recruitment by a competing company to date, a strong example of its culture.Success stories, as such, are indicative of Exeter's commitment to leveraging its specific areas of expertise to help clients solve their challenges. Moving ahead, the company is well-positioned to further expand its leadership in the cybersecurity space. For 2020, Exeter envisions sustainable growth at all levels of the company, including recently expanding into intelligence analysis services. "We currently enjoy a competitive advantage in the market where our customer base acts as the testimonial for our outstanding cybersecurity services," concludes Bernhagen.
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