DECEMBER - 20204GOVERNMENT CIO OUTLOOKCONTENTSCIO INSIGHTSCXO INSIGHTSImplementing smart technologies to build a smart city. What's the impact, and who ultimately Benefits from it?Terence Chan, Account Director (Government Business), Huawei Technologies28IT Service Management in theDigital EraUnal Altay, CIO, V/line1912AM OMNIAn Ally of People and Legacy SystemsCOVER STORY Eugene Hansen, Founder,
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