December - 201919GOVERNMENT CIO OUTLOOKclients benefit from an infrastructure layer that helps them to benefit through data collection while using or deploying our solutions," explains Sutthipong. "We combine data management and NLP into our AI solutions and our in-depth knowledge allows us to understand and complete digital transformations especially within the government area," he further elucidates.One defining moment for DDLG was when a government client in the education industry approached them to design and develop a platform that would allow for the safe storage and distribution of ebooks to schools across the country. The members of the city council also required a system that would allow easy and controlled access to the National E-library that houses the nation's educational digital content. Leveraging its CUBIKA AI chatbot solution, DDLG created a system architecture that would allow students to read available course material through the web channel. Users can search for books by keying in a title or topic of the story, and the chat applet does an extensive search powered by AI to deliver apt books to a reader. In addition, if students find an interesting book in a bookstore, they can check for its availability before having to purchase a copy of the story or text, as most content stored in the e-library is free. "In the digital world, devices such as tablets, or computers can be used to search and view content, our team made the process easier by implementing AI for easy access to the centralized National E-library," explains Jidapa Vattanapakdee, Deputy Managing Director at Digital Dialogue.Another government division that DDLG caters to is water services through the implementation of its Citizen Bot solution across all of the sector's operational processes. Users from the government agency can use the chatbot to record water usage statistics and gain information on the owner of a particular meter to inform them of payments that are pending and need to be closed at the earliest. From a public perspective, Citizen Bot can be utilized to report any damage to their piping by merely clicking a picture, and sharing its location to alert authorities of the impending issues that require immediate attention.Having made steady inroads in the AI technology domain, DDLG is continually investing its time and resources to understand how to further leverage data infused with business intelligence for its clients. "Data collection needs to be fun and plausible, and that is our main goal, and we believe that AI and data management is here to stay," concludes Sutthipong. In the digital world, devices such as tablets and mobiles can be used to access and view content, our team made the new way to access that it's more fun and exciting by implementing AI for easy access to the centralized National E-LibraryJidapa Vattanapakdee, Deputy Managing Director
< Page 9 | Page 11 >